Day 76: Zapier - 100 AI Tools Course
AI workflow automation
Tool Information
- Category: productivity
- Difficulty: expert
- Pricing: Free / From $20/mo
- Official Website: https://zapier.com
About Zapier
Key Features
- Zaps (Automations) - Workflows that connect apps using triggers and actions, running in the cloud without code.
- Multi-Step Zaps - Chain multiple actions (e.g., form → sheet → Slack → CRM) in a single workflow.
- Filters and Paths - Add conditions and branching logic to control when and how Zaps run.
- Zapier Tables - Built-in no-code database for storing and managing data within Zapier, with AI-powered fields.
- Zapier Interfaces - Create custom web forms, portals, and dashboards that connect to Zaps and Tables, including chatbots and tables.
- AI Actions and AI Fields - Use AI to generate text, summarize, translate, or classify data within workflows and tables.
- Copilot (AI Assistant) - AI-powered assistant that helps build Zaps by suggesting steps, writing logic, and generating actions from natural language.
- Visual Editor - Drag-and-drop interface to build and reorder Zap steps easily, improving workflow management.
- Webhooks and Custom Integrations - Connect apps that don’t have native connectors using HTTP requests and custom code.
- Enterprise Features - Role-based access, governance, audit logs, static IP support, and SSO for large organizations.
Use Cases
- Lead Capture and CRM Sync: When a new lead submits a Typeform, Zapier adds them to HubSpot, creates a task in ClickUp, and sends a welcome email via Mailchimp.
- E-commerce Order Processing: When a new WooCommerce order is placed, Zapier logs it in Airtable, notifies the team in Slack, and updates inventory in a custom ERP system.
- Content Publishing: When a new blog post is published in WordPress, Zapier automatically shares it on Twitter, LinkedIn, and Facebook, and logs the post in a Google Sheet.
- Support Ticket Routing: When a new support message arrives in Intercom, Zapier creates a ticket in Jira, assigns it based on category, and sends a follow-up survey after resolution.
- Expense Tracking: When a Gmail email with an invoice arrives, Zapier saves the attachment to Google Drive, extracts key details using AI, and logs the expense in a Google Sheet or accounting tool.
- Event Registration and Follow-Up: When someone registers for a webinar via Eventbrite, Zapier adds them to a CRM, sends a confirmation email, and creates a calendar event for the sales team.
- Social Media Monitoring: When a brand is mentioned in a Twitter/X post, Zapier sends an alert to Slack, logs the mention in a database, and triggers a response workflow if sentiment is negative.
- Internal Knowledge Base Updates: When a new document is added to Google Drive, Zapier extracts key information with AI, creates a summary, and adds it to a Notion knowledge base.
Pro Tips
- Start with simple, single-step Zaps to learn the interface before building complex multi-step workflows.
- Use descriptive names for Zaps and steps (e.g., 'Form to Sheet + Slack Alert') to make them easy to manage and debug.
- Always test each step of a Zap before turning it on to catch mapping or permission issues early.
- Use Filters to avoid unnecessary runs (e.g., only process emails from a specific domain) and save tasks.
- Reuse data by storing common values (e.g., templates, settings) in Zapier Tables or Variables instead of hardcoding them.
- Monitor task usage in your plan and optimize by combining Zaps or using Paths instead of multiple separate Zaps.
- Enable error handling and notifications for critical workflows so you’re alerted if something breaks.
- Leverage Copilot to generate Zap ideas and steps from natural language descriptions, especially for complex logic.
Limitations
- Task-based pricing can become expensive for high-volume workflows, especially on free and lower-tier plans.
- Some apps have limitations on how often triggers can run (polling vs. real-time webhooks), which can cause delays.
- Complex workflows with many steps and conditions can be harder to debug and maintain, especially for non-technical users.
- Enterprise features and advanced governance are only available on higher-tier or custom plans, limiting scalability for small teams on lower plans.
- While AI features are powerful, they can be unpredictable or require careful prompting and testing to produce reliable results.
Alternatives
- Make (Integromat) - More visual and flexible for complex workflows, but steeper learning curve; Zapier has broader app coverage and is easier for beginners.
- n8n - Open-source and highly customizable, ideal for technical users; Zapier offers better out-of-the-box experience and support.
- Pabbly Connect - Lower cost for high-volume tasks, but fewer advanced features and integrations; Zapier leads in AI, governance, and enterprise readiness.
- Automate.io - Simpler interface and good for basic CRM and marketing automation; Zapier has more apps, AI features, and scalability.
- Workato - Strong in enterprise and B2B automation with deep ERP/CRM integrations; Zapier is more accessible for SMBs and individuals.
Integrations
- Google Workspace (Gmail, Drive, Sheets, Calendar)
- Microsoft 365 (Outlook, OneDrive, Excel, Teams)
- Salesforce, HubSpot, Zoho CRM
- Slack, Microsoft Teams, Discord
- Notion, Airtable, Trello, Asana
- Shopify, WooCommerce, Stripe
- Social Media (Twitter/X, LinkedIn, Facebook, Instagram)
Practice Prompts
Try these prompts to practice using Zapier:
- Create a Zap that sends a Slack message whenever you receive a new email from a specific sender in Gmail. - Teaches basic trigger-action setup, app connection, and field mapping. Expected outcome: A working Zap that posts Gmail subject and sender to a Slack channel.
- Build a multi-step Zap that adds new Google Form responses to a Google Sheet, then creates a task in Asana and sends a confirmation email to the respondent. - Teaches multi-step workflows, data mapping across apps, and using Paths or Filters. Expected outcome: A robust lead capture or feedback workflow.
- Use Zapier Tables and AI Fields to create a lead scoring system: when a new lead is added, use AI to analyze their description and assign a score (High/Medium/Low). - Teaches advanced data modeling, AI integration, and conditional logic. Expected outcome: An intelligent lead prioritization system within Zapier.
- Design a custom Interface with a form, a table view of submissions, and a chatbot that answers FAQs based on a knowledge base in Google Sheets. - Teaches no-code UI design, data binding, and AI chatbot integration. Expected outcome: A branded customer or internal portal with automation behind the scenes.
Try It Yourself
Practice using Zapier with interactive prompts. Copy the practice prompts and try them in your favorite AI chatbot:
Quiz
Question: Which of the following changes in Zapier’s 2024 pricing model significantly improved the value proposition for users with complex workflows?
- Zapier introduced unlimited Zaps on all paid plans.
- (Correct) Zapier removed the task cost for filters, formatters, delays, and other native functions.
- Zapier reduced the price of the Enterprise plan by 50%.
- Zapier started offering free access to all AI features on the Free plan.
Explanation: In 2024, Zapier made a major pricing change: filters, formatters, delays, and other native functions no longer count as tasks. Previously, each of these steps consumed a task, which could quickly exhaust task limits in complex workflows. By removing this cost, Zapier made multi-step, logic-heavy Zaps much more affordable and scalable, significantly improving the value proposition for power users and teams with advanced automation needs.